[DE]CoreyOnline

Hi Tenno, sorry to hear about the performance issues. We are looking into performance and crashes. What device type are you playing on? i.e. iPhone 12, 14, 15? 

It would also be greatly helpful if you could save & send your game logs the next time you get a crash? I'm sending along instructions on how to do that. Once you have the logs, you can DM a google drive / icloud link to me in the Forums Direct Messages, or write a ticket at support.warframe.com and mention Corey -- I'll then look for your message and logs!

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Hi Tenno, could you let us know what iPhone or iPad device you are playing on? (i.e. 12, 14, 15?)

It would also be greatly helpful if you could save & send your game logs. I'm sending along instructions on how to do that. Once you have the logs, you can DM a google drive / icloud link to me in the Forums Direct Messages, or write a ticket at support.warframe.com and mention Corey -- I'll then look for your message and logs!

Thanks for the logs and for the clip! Sharing with the team. 

We have this 'missing alt fire' issue logged now. Thank you for the report, Tenno. 

We have this missing button issue logged, Tenno! Thank you for the report. 

Passing this onto QA, thank you Tenno!

4 minutes ago, hyaq1314 said:

when it will be solved about failed to log in the game and flash back all the time？i haven’t been able to log in the game for nearly three days which drives me crazy!!!!

I will need a bit more info! You can't get past the installer?
 

It would be very helpful if you could save & send your game logs. Even from the launcher screen, you can get logs by tapping the very top centre of the screen. I'm sending along instructions on how to do that. Once you have the logs, you can DM a google drive / icloud link to me in the Forums Direct Messages, or write a ticket at support.warframe.com and mention Corey -- I'll then look for your message and logs! ...

Hi Tenno, this is not a bug or error but instead a necessary condition of Cross Platform Save as it relates to Nintendo. Platinum purchased on Nintendo Switch cannot leave the Nintendo Switch ecosystem, however, whatever you purchase with the Platinum (excluding TennoGen that is not licensed for iOS) will be available when you're playing on iOS. In other words, any Platinum acquired on the Nintendo Switch can only be spent on the Nintendo Switch version of Warframe. What you buy, mind you, can move across platforms. 

https://www.warframe.com/news/cross-platform-save 

"Any Platinum and/or Regal Aya purchased on Nintendo Switch Warframe accounts will not ...

Hi Tenno, we're taking a look now. In order to help speed up our investigation, is it possible to send a screenshot of what you are seeing when you try to select mods? Are the buttons missing / cut off? 
 

It would also be greatly helpful if you could save & send your game logs. I'm sending along instructions on how to do that. Once you have the logs, you can DM a google drive / icloud link to me in the Forums Direct Messages, or write a ticket at support.warframe.com and mention Corey -- I'll then look for your message and logs!

We've just released Jade Shadows hotfix 3, which should have addressed this issue across all platforms! Please give it another try and let us know if you're still unable to get in. Thank you!

1 hour ago, (MOB)Mamar_jr said:

You guys are lucky, some of us are still at the PRELUDE TO WAR, CHIMERA PROLOGUE to be exact, anyone who has made progress to the prologue is currently stuck, you can’t move your operator, you literally can’t do anything, even if you restart the game, you’ll still be stuck if you go back, I know the admins here are quite busy, but try fixing it for us, thank you so very much!!

This Chimera Prologue issue was just fixed with Jade Shadows Hotfix 3! 

Hi Tenno, could you please confirm exactly what device you are playing on? i.e. which iPad, which iPhone? 

We can better understand unique player issues when we see your game logs. Could you save and send your logs when you next log in? I am sending along instructions on how to do this: 

This should be fixed as of Jade Shadows hotfix 3! 

iOS Specific Notes:

• Fixed a missing touch control prompt during a quick time event in The New War involving two Sentients on board Praghasa.  
• Fixed being unable to move the camera to use Void Sling during the Chimera Prologue.

Additions: 

• Added Wisp Prime’s Theme to Varzia’s Prime Resurgence Offerings for Aya. 

Changes: 

• Improved the accuracy of Frost’s Freeze projectile when cast within Snow Globe. 
• Temporarily disabled Aiming Down Sights on fishing spears to prevent a soft-lock issue. 
  • The full fix for this issue requires ...

Thank you for clarifying! The fact your phone language is set to Japanese is actually quite relevant as we discovered an issue last night that prevents players using Japanese language settings from advancing past the opening screen. This is for all platforms. We are releasing a fix later today that should resolve this! 

Investigating now, Tenno, thank you for the report!

Hi Tenno, can you give us more information like when the screen goes black?
Is it immediately upon launching the game? Or is it after a certain mission or action? 
What device are you playing on? 

If you can save & send your game logs the next time you are playing on iOS, that would be incredibly helpful. I'm including details on how to send & share logs
 

3 hours ago, Amdo263 said:

Is there a time-line, when to expect having warframe on Android? 

We do not have a timeline at this moment, as improving the iOS experience is the top goal of our mobile development. Thanks! 

For those who purchased the Lavos Yersin Skin between Jade Shadows’ release and Hotfix #1 and were missing its custom Shoulder Guards, they have been sent to your account. You may need to manually equip them in the Arsenal in order for them to appear.

Changes:

• Changed the name of the “Shotgun Cannonade” Mod to “Semi-Shotgun Cannonade” to match the naming standard of the other Semi-Trigger Cannanade Mods ...

Jade Files Now Available Jade’s files are now available on the Steam Workshop!

Like all of our Warframes since Revenant, Jade uses new tech and thus is missing textures in the ZIP file. It’s on you as the creator to make these maps yourself without any reference files. Below is a list of what is included in the ZIP:

• Normal
• Emissive
• Material ID Mask (Tintmask)
• Body and helmet meshes

To be clear, you are expected to still make the specular, roughness, and diffuse maps -- we simply can’t send you a reference for comparison.

Jade’s helmet wings can be complex, and we’ve included some additional instructions for working with her:

...